This Directorate comprises of the following Departments:

1. Planning and Performance Management;
2. Partnerships & Resource Mobilization

The functions of the Department are to:

1. Oversee the formulation, implementation, monitoring and evaluation of corporate strategic plans and policies in line with the MTP’s and Vision 2030;
2. Identify and analyze the Corporation’s Key Performance Indicators and reporting periodically for decision making;
3. Carry out monitoring and evaluation of implementation of the Corporation’s plans and programs;
4. Monitor and evaluate corporate business assumptions and critical success factors;
5. Coordinate Risk Management activities;
6. Coordinate preparation, implementation and evaluation of the Performance Contract in line with government guidelines;
7. Oversee implementation and maintenance of Quality Management System and other standards and systems that are geared towards improving quality and service delivery;
8. Coordinate the preparation of the Corporation Medium Term Plan (MTP) and Medium-Term Expenditure Framework (MTEF);
9. Develop business performance management tools and measurement systems;
10. Perform market survey and compiling business intelligence reports;
11. Undertake user requirement and post occupancy surveys in relation to accommodation, type, material use, ease of maintenance and life cycle costs and forward findings to the design team are carried out;
12. Undertake “cost-in-use” surveys periodically to determine use of materials in construction works.
13. Spearhead carrying out of feasibility studies, property market survey/studies and supervise valuation exercises;
14. Conduct survey and analysis on evolving strategic agenda and the implementation of initiatives to improve service delivery and program effectiveness;
15. Coordinate the collection, collation and process of the Corporations data;
16. Coordinate the development enterprise risk management strategy, plans, policy and framework for the Corporations;
17. Monitor the risk management within the Corporation;
18. Facilitate identification and evaluation of risks in liaison with process owners;
19. Coordinate capacity building programs on risk management;
20. Spearhead the implementation and assurance of quality management systems;
21. Coordinate the development, implementation and review of Standard Operating Procedures for quality management systems;
22. Coordinate development and implementation of business continuity plans;
23. Coordinate development and implementation of risk mitigation framework and policies;
24. Coordinate external audit for quality management systems;
25. Coordinate development and implementation of effective and reliable quality performance management systems;
26. Coordinate business process re-engineering;

The Finance Directorate comprises of the following three (3) Departments:

1. Finance and Accounts;
2. Loan Management; and
3. Credit Control Management.

The functions of the Directorate are to:

1. Provide systems and operational procedures including Financial management information, internal controls and accounting;
2. Manage and control the Corporation’s finances; and advice Managing Director appropriately;
3. Provide accountability in the functional areas of finance, accounts and The National Housing Development Fund.
4. Participate in development and implementation of the Corporation’s shortand long-term operation plans;
5. Ensure compliance with internal and external reporting requirements including accurate production of financial and non-financial data;
6. Plan and ensure efficient and effective use of the Corporation’s finances;
7. Analyze objectively the financial position and financial problems
8. Oversee development and implementation of finance and accounts policies, strategies, standards and procedures;
9. Formulate the financial policy of the Corporation to ensure optimal utilization of funds, and rational potential uses of those funds against the cost of alternative potential sources;
10. Maintain and constantly review the Corporation’s revenue and expenditure streams;
11. Prepare timely and accurate financial reports in compliance with the law and statutory and regulatory requirements;
12. Monitor creditors and ensure that payments are processed in good time;
13. Ensure financial records are kept according to laid down financial policies and standards;
14. Manage the Corporation’s cash flow and reconcile cash books and bank balances;
15. Handle Corporation tax matters
16. Ensure timely submission of statutory reports to the relevant authorities;

The Directorate will comprise the following Departments:

1. Land Survey & Physical Planning;
2. Engineering;
3. Quantities and Contracts Administration;
4. Architectural;
5. Project Management;

The functions of the Directorate are to;

1. Develop, implement and review policies, strategies, procedures on construction and project management;
2. Provide advice to the Management and the Board on construction and project management;
3. Undertake development of housing and other construction project proposals, designs and implementation;
4. Coordinate preparation of housing development programmes and appointment of teams to design and manage implementation of housing and infrastructure within the directorate;
5. Prepare budgetary estimates for capital housing and infrastructure projects;
6. Monitor and evaluate designs and supervise construction works and prepare progress reports;
7. Participate in the procurement, commissioning and undertake supervision of consultants for housing and infrastructure projects;
8. Participate in the procurement, commissioning and undertake supervision of contractors for housing and infrastructure projects;
9. Undertake valuation and prepare both interim and final payments for contractors and consultants on housing and all construction projects;
10. Participate in acquisition of land for housing and infrastructure developments;
11. Undertake titling for the Corporation Land and other properties;
12. Provide information for feasibility study and planning of housing and infrastructure projects;
13. Undertake Social, Environmental Impact Assessment, Environmental Audit, Health, Safety and Sustainability matters in housing and infrastructure projects;

The Estates Management Directorate will comprise of the following Departments:

1. Property Management
2. Valuation and Estates Agency
3. Marketing
4. Regional Offices

TThe Estate Management Directorate is established pursuant to Section 8 (1) (d & e), 10(b) of Housing Act Cap 117. The Directorate is responsible for the coordination of valuations, sales, marketing, property management, maintenance, security and letting of houses.

The functions of the Directorate are to:

1. Formulate, implement and review Estates management policies, strategies, procedure and standards/guidelines in line with the Corporation’s key corporate objectives.;
2. Coordinate the Corporation’s functions in the regions;
3. In liaison with head of legal services prepare necessary lease and conveyancing documents and agreements.
4. Negotiate and administer lease and tenant purchase agreements as per the Corporation’s policies and guidelines
5. Collect rent and tenant purchase loan repayments
6. Determine rent levels and carry out rent reviews of all Corporation property.
7. Attend to tenants’ problems, welfare and disputes;
8. Undertake pre-occupancy education of tenants/purchasers of NHC Estates.
9. Undertake repairs and maintenance of Corporation property;
10. Carry out inspections, prepare and implement maintenance schedules;
11. Prepare, collect and account for service charge;
12. Undertake service charge administration
13. Administer Service Contract for common services such as security, cleaning and garbage collection, among others.
14. Facilitate the prompt payment of statutory payments (land rates, land rents) and utility bills (water and electricity).
15. Support Corporation Estates management related litigation processes.
16. Market, let and sell new and old Estates (both residential and commercial).
17. Provide secretarial services to the House Sale and Letting Committee.
18. Liaise with business development to carry out feasibility studies, property market survey/studies and/or supervise valuation/feasibility studies/exercises.
19. Liaise with business development to prepare “cost-in-use” reports annually to determine use of materials in construction works.
20. Liaise with business development to undertake user requirement surveys in relation to accommodation, type, material use, ease of maintenance and life cycle costs and forward findings to the design team.
21. Carry out periodic rental assessments/surveys, open market valuations for book and insurance purposes, sales etc.
22. Coordinate the process of title acquisition of property ownership documents
23. Advise on appropriateness and pricing for land to be acquired for projects.
24. Review rental yield annually
25. Support the preparation and updating the Corporation’s asset register
26. Ensure compliance with occupational safety and health safety regulations and guidelines;
27. On boarding of tenants and purchasers.

The Corporate Services Directorate comprises of the following Departments:

1. Human Resource Management and Administration;
2. Information Communication Technology
3. Corporate Communications.

The functions of the Directorate are to:

1. Coordinate the formulation, implementation and review of policies, strategies, plans, procedures and manuals for Information Communication Technology, Human Resource & Administration and Corporate Communications;
2. Coordinate human resource training and development programmes;
3. Oversee development and implementation of performance management system;
4. Ensure compliance with Human Resource and Administration statutory and regulatory requirements;
5. Coordinate and oversee the implementation of the recommendation of work environment surveys;
6. Oversee management of outsourced administrative services;
7. Coordinate provision of ICT services;
8. Coordinate Corporate Communication services and Customer Care;
9. Ensure effective branding and visibility of the Corporation;
10. Coordinate the Corporations Social Responsibilities (CSR) of the Corporation;
11. Oversee library services;
12. Oversee the records management;
13. Implement the Board’s strategic objectives on Human Resource Management and Administration;
14. Develop and manage staff welfare schemes;
15. Establish and maintain a catalogue of all NHC assets and properties;
16. Advice the Corporation on all Information Communication Technology matters;
17. Formulate, implement and maintain information technology policies, procedures and systems;
18. Provide strategic leadership, advice and direction in the areas of Corporate Communication, Customer Care, Media Relations and Management, Crisis Communication, Customer Service and Experience, Service delivery, CSR among others; and
19. Provide advisory and support to other Departments/Divisions/Sections on development and implementation of communication programmes.

The Directorate comprise of the following Departments:

1. Research and Innovation
2. Production
3. Housing Resource Centre
4. Capacity Building and Technology Transfer

The functions of the Directorate are to:

1. Formulate, implement and review policies, strategies procedures and guidelines on research, innovation and capacity building (development);
2. Coordinate research in housing related matters
3. Ensure the collection and dissemination of information concerning housing and related matters
4. Ensure patent registration;
5. Promote conducive environment for innovation;
6. Oversee training and capacity building
7. Ensure repairs and maintenance of machines and equipment within the production plant;
8. Promote production of new building technologies;
9. Ensure compliance with regulatory and other requirements on research, innovation and production;
10. Promote research and use of affordable building technologies;
11. Monitor and ensure quality standards of the Corporation’s building products;

The functions of the Directorate are to:

1. Formulate and implement strategies on all legal matters;
2. Provide legal opinion or advice on governance matters within the Corporation;
3. Interpret legal instruments and statutes for the Corporation;
4. Authenticate documents issued to the Corporation as collateral, securities or support documents for loans and undertake conveyance;
5. Ensure full compliance with Law, legislative issues, policies and procedures as stipulated by the statutes;
6. Conduct legal research, investigation, preparation of witnesses for pre-trial and hearing;
7. . Develop concept papers, preparing legal briefs and opinions as well as development of effective defence strategies, arguments and testimony in preparation for legal proceedings of cases in liaison with external lawyers;
8. Maintain an up-to-date record of gazetted matters which relate to the Corporation;
9. Ensure the Corporation complies with statutory and other regulatory requirements by undertaking periodic legal compliance audit;
10. Ensure the Corporation is represented in Court and arbitrations as may be required;
11. Draft and review contracts and other documents to ascertain fairness to the Corporation and conformity with the law;
12. Coordinate all litigations in liaison with the State Law Office.
13. Draw and process legal notices and other gazettement that is to be issued by the Corporation;
14. Coordinate and undertake the review of laws, by-laws and regulations relating to the Corporation;
15. Participate in the negotiations of agreements and contracts between the Corporation and other parties/organizations;
16. Keep custody of all legal instruments for the Corporation.
17. Be the custodian of the seal of the Organization and account to the Board for its use;
18. Provide guidance to the Board on their duties and responsibilities and on matters of corporate governance;
19. Assist the Board in carrying out; Board induction and training, updating the board charters, preparation of board work plans, Board evaluation, governance audit, and Implementation of the code of conduct and ethics.;
20. Ensure timely preparation and circulation of Board papers;
21. Maintain and update the register of conflicts of interest; and
22. Ensure legal returns are promptly filed with the relevant authorities;

The functions of the Directorate are to:

1. Develop, implement and review policies, strategies, plans and programs for internal audit;
2. Provide advisory and consultancy services to the board and management on operations of the Corporation.
3. Provide secretariat services to the Board Audit and Risk Assurance Committee
4. Develop, implement, monitor and review Board Audit Committee Charters.
5. Advise the audit committee and management on emerging issues in internal auditing
6. Provide capacity building including developing curriculum, training materials and undertake training for audit committees
7. Examine and make recommendation on budget estimates of the Corporation as guided by PFM Act through the Accounting officer.
8. Prepare and implement a risk based Internal Audit Annual Work Plan.
9. Report audit observations and recommendations to the Board;
10. Conduct special assignments as requested by the management and the board from time to time.
11. Provide assurance that established processes and systems enable compliance with the policies, procedures, laws, and regulations that could significantly impact the Corporation.
12. Assess, report and make recommendations for improving the governance process of the Corporation
13. Evaluate the effectiveness and contribute to the improvement of risk management processes of the Corporation
14. Assist the Corporation in maintaining effective controls by evaluating their effectiveness and efficiency and by promoting continuous improvement
15. undertake follow-ups on the management actions on internal audit recommendations;
16. Follow up on the Board resolutions on audit and risk assurance matters;
17. Follow up on management resolutions of audit queries from external auditors and other agencies.
18. Support external audit and investigating agencies;
19. . Review and evaluate budgetary performance, financial management, transparency and accountability mechanisms
20. Identify gaps in the management of risk and recommend measures to mitigate such gaps;
21. Make recommendations on new/emerging risks;